Client Service

Trusonic prides itself on having the fastest response times, fewest calls, and most effective customer service in the industry.

Don’t just take our word for it…a recent analysis showed that by switching to Trusonic, a current client reduced the number of service calls they made related to their in-store music by 97%!

Fewer service calls means dramatic savings in time, money and frustration.  The stories are very similar for other companies that have recently switched to Trusonic.  Shouldn’t you be one of them?

Customer Service

Our outstanding Customer Service team is available to assist whenever you need it.  The average wait time to reach a member of our Service Team is under 1 minute.  The average time to resolution is under 6 minutes.

Trusonic Client Support

At Trusonic, we provide premiere service and support through every phase of our relationship:

• Pre-Launch
• Pilot Program
• Deployment and Installation
• Daily Remote Monitoring

Maintenance & Service

If our daily remote monitoring reveals your player is not operating at full efficiency, we’ll automatically address it.  Most issues are resolved without any client involvement or interruption in music or messaging.

In the unlikely event a Trusonic player needs to be replaced, a player with your complete music, messaging, and scheduling files can be shipped and installed in less than 24 hours to any location. 

With Trusonic, you can focus on running your business, not if your music and messaging are running.